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Who? What? When? Where? Why? How? How often? How much? Since when? Really? Although audience members can ask questions at any time, many will save them until
the conclusion of your speech. Specific questions cannot be predicted but you can prepare for
the types of questions. In this lesson, you will learn some
strategies for handling questions. We'll go over five general tips and
four difficult scenarios that may come up. Tip #1, plan ahead. While you are writing your speech, think about how you want to tackle the audience's questions. During the introduction,
you can state your preference for when you would like to address questions. Will you welcome questions
throughout your speech, or will you set aside a specific time for
them? You can say, feel free to ask me questions at any time. Or there will be time at the end
of the presentation for questions. While preparing the body,
anticipate questions. Answer them before they are asked. Address the six WH words. What happens? Who was involved? When did this happen? Where does it happen? Why does it happen? How does it happen? If there is a complicated idea, give examples to help the audience understand. It's also important especially
in persuasive presentations to mention counter arguments. Because, not everyone may
agree with your ideas. Acknowledge that there
are other points of of view and refute them in a respectful way. At the end of your speech,
invite questions from the audience. You can say, now I'll open the floor for
questions and comments. Or are there any questions
that you have for me? Tip #2, rephrase the question. Repeating the question in different
words will ensure that a, you understand the question,
and b, everyone else hears it. Suppose the question is, under what circumstances does
this paradigm not apply? You can rephrase this question with,
if I heard you correctly, you're wondering whether thee
are any exceptions to this rule. It seems to me that you're asking
about the comprehensiveness of this paradigm, right? You like to know what factors
are unaccounted for is that correct? Tip #3, think before you answer, give yourself time to
formulate a response, even if it is an easy question
don't start rambling. Give your answer carefully. If you start talking without thinking,
you may make careless errors. It's okay to pause a few seconds. For an especially difficult question, you can use the following phrases before pausing. Let's see. Let me think. Well. Tip #4, respond to everyone. Look mostly at the inquirer, the person who is asking the question but at the same time, glance occasionally
at other people in the audience and speak loudly to let them know that
your answer is valuable for them too. For a difficult question, seek confirmation that it
was answered satisfactorily. You can say,
does that answer your question? Or, is that the kind of
information you were looking for? If yes, you can move on to
the next person's question. Tip #5, thank the audience again. If there are no questions, you're done. You can walk away and sit back in your seat. If there are questions, that's good too. It should be fun to interact with
the audience to hear their ideas. But don't get carried away. You still need to end on time. If there are still hands in the air, you can offer your personal
time after meeting. For example, I'm sorry,
there is only time for two more questions. We must end here, but I'd be happy to chat
more about this with you during our break. Thank you again for
being such a lovely audience. To review, there are five steps. First, plan ahead so that you can prevent unnecessary questions from being asked at all. Rephrase the question to make sure that
everyone hears and understands it. Before you answer think your
answer will be more accurate and more organized and
you want to respond to everyone. This encourages everyone not
only the inquirer to listen. Finally, think them again at the end
of the question and answer session. Now let's take a look at some common
difficult problems that may occur during a Q and A session. Problem #1, you don't know the answer to
the question no matter how thoroughly you have done your research,
you'll never know everything. Remain calm, be confident,
and maintain eye contact. Avoid muttering, I don't know,
and turning away. You'll look embarrassed, weak. Tell the truth. Don't lie, but don't run away either. Show that you care about your subject and your audience by promising to do more
research, or making an educated guess. Here are some ideas. That's a good question. Let me check on that and get back to you with an answer or I've been wondering the same thing. Maybe this happens only if
all conditions are met. Problem #2, you made a mistake
earlier in the presentation. Apologize once, not a thousand times. Say you're sorry one time and credit the person for helping you provide accurate information. Useful phrases include, you're right. Thank you for pointing this out. Or, My apologies. I'm glad you noticed that. Problem #3,
you disagree with the person's idea. Even if the person's idea is completely
wrong, you must be respectful. Offer a concession before
refuting politely. Concession plus refutation. That's an interesting idea but
in my opinion, it doesn't apply in this situation. I see your point, however I think there
are other factors to consider here. Problem #4,
the question is redundant or off-topic. Maybe it's a question that has
already been answered earlier, the question is not directly related to
your presentation, or there's a questioner who strongly disagrees with your ideas and
won't stop talking. Never look annoyed. Keep smiling and give a brief answer. One or two sentences. If necessary, suggest another outlet for
their concerns. For example, I'd be happy to continue discussing
this with you after the meeting. Or for more information the handout I provided contains several articles
that you should find interesting. Many people fear the unpredictability
of the question and answer session at the end
of a presentation. In this lesson, you learned that
it is possible to predict and manage many types of questions.

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